FREQUENTLY ASKED QUESTIONS

Do I have to remove staples, paper clips and alligator clips from my paper?
No, our large industrial shredder is capable of handling any material found in an office environment, including staples, paper clips and alligator clips.

 

Are you bonded or insured?
Yes, we are fully bonded and insured. We carry a 5 million dollar commercial general liability policy as well as a crime and employee dishonesty bond.

 

Will you transport the boxes from our office outside your shredding truck?
Yes, we will gladly haul the boxes outside to our shredding truck as part of our service.

 

Can I shred my confidential paper myself?
For safety reasons, we cannot allow you to shred the documents yourself. However, you are welcome to watch as our qualified technician shreds your documents on a closed-circuit monitor.

 

Will you come to my home or place of business and shred our paper on-site?
Yes, we will travel to your home or business and shred your documents on-site. There is a 10 box minimum for our on-site service.

 

If I have less than 10 boxes to shred, what shredding options do I have?
For small quantities, please bring your boxes down to our office for shredding. There are no minimum box requirements for this service. Our regular office hours are Monday to Friday from 9 am - 5 pm and Saturday from 10 am - 2 pm.

 

What happens to my paper after it has been shredded?
After we shred your paper, it is recycled at our designated recycling facility.

 

What happens to my file boxes after you shred the paper inside them?
We can return your boxes to you for reuse or we can recycle them along with the paper. Please let the driver know if you would like to keep your boxes.

 

My company needs to keep a record of our paper shredding service dates. Can you provide us with some sort of a document?

Yes, we provide a Certificate of Destruction after each site visit. We can provide the Certificate at the time of the service or with your service invoice.

 

I don’t know how much paper our office will accumulate. What kind of a pick-up schedule should we have?
We offer a variety of shredding schedules to accomodate small and large offices. Choose from weekly, bi-weekly, monthly, bi-monthy or quarterly collection.

 

I don’t want to store my documents in boxes. Can I use a bin instead?
Yes, we provide 64-gallon totes free of charge to our regular service customers. The lockable tote holds approximately 6-7 files boxes of paper.

 

Are you a local business?
Yes, we are a family owned and operated business. Our head office is located in Fort St. John, BC.

 

I have some CD’s and credit cards that I would like to destroy. Can you shred them?
Yes, we also shred CD’s, credit cards, microfiche and x-rays.